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SNP MSP for Strathkelvin and Bearsden Rona Mackay has demanded action after the latest estimations from Which? suggested people in East Dunbartonshire could be owed over £1.6 million in withheld refunds for cancelled trips.

Customers across the UK are waiting on more than £1 billion in refunds according to the results of the survey of more than 7,500 people who had a package holiday cancelled as a result of the pandemic.

Expressed as a proportion of population, the findings of the survey suggest that holidaymakers in in East Dunbartonshire could be owed over £1.6 million in lost monies.

Holiday companies are required to refund money within 14 days but the huge number of cancellations has left many of firms overwhelmed. 21% of those surveyed who requested a refund in March were still waiting at the beginning of October.

The research also found that the average cost of a cancelled holiday was £1,784.

During the summer, the Competition and Markets Authority launched an investigation into package travel companies' handling of cancellations and refunds.

Commenting on the figures, local SNP MSP Rona Mackay said:

“For many people, this saga has rumbled on for far too long – it’s time for the UK government and the market regulator to get a hold of this situation.

“Times are tough financially for many local families, and while I appreciate holiday companies were inundated with refund requests earlier in the year, we are now in November.

“We aren’t talking about spare change here – the average cost of a cancelled holiday was £1,784 according to this survey.

“While we all recognise the travel industry’s acute financial difficulties, there can be no excuse for them hoarding the hard-earned cash of their hard-pressed customers.

“As a matter of urgency, the UK government needs to set out how travel companies will be supported financially to fulfil their legal obligations to passengers – and take firm action against those who continue to drag their feet.

“I would urge anyone in Strathkelvin and Bearsden who is still waiting on a refund from March to get in touch with my office – I will offer any support I can to make sure you get your money back.”


Notes to Editors:

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